The new Act ensures strengthened Aged Care Quality Standards. These seven standards are as follows:
Two of the main changes are ensuring that our clients understand the new Statement of Rights and improving how we manage feedback and complaints. A copy of our Feedback and Complaints Policy can be found here.
Meals on Wheels is committed to a Professional Code of Ethics, which provides a framework of professional behaviours, values and principles for the employees of Meals on Wheels.
The following values are central to our Professional Code of Ethics:
The Village Chef – by Meals on Wheels is committed to securely storing records and documents appropriate to the business while ensuring confidentiality is maintained.
We are committed to the State Records Act 1988, the Privacy Act 1988 and the Australian Privacy Principles 2014. Information collected is used for the delivery of the service and to fulfil statutory requirements and not for any other purpose.
