We support those who find grocery shopping and meal preparation challenging — we can offer government-subsidised meals if you:
Over 65* and Not registered with My Aged Care?
You’re welcome to purchase meals at private rates.
Under 65* with a disability?
You can order meals at private rates and may be able to claim a portion through your NDIS Core Supports. Please check with your plan manager before ordering.
*50+ for Aboriginal or Torres Strait Islander people.
We deliver to most suburbs in the following local government areas:
*Some Hornsby Shire suburbs have limited delivery days:
**Northern Beaches – Service Area Limits:
We deliver to most suburbs north of Curl Curl Lagoon. For suburbs to the south, including Brookvale, please contact Manly Meals on Wheels.
If you are unsure which LGA you live in, visit olg.nsw.gov.au/public/find-my-council/. If you’re outside our service area, click here for suggested local providers.
All meals are prepared in-house at our professionally-run commercial kitchen in Turramurra.
We offer a variety of fresh and frozen options:
Clients are welcome to mix and match menu items to suit their needs. To view the menu, click here.
Click here to request an information pack, which includes a current price list.
If you receive support through:
We operate Monday to Friday, except for public holidays and the Christmas-New Year period.
Deliveries are made to most suburbs across the Northern Beaches, Ku-ring-gai, and Hornsby Shire council areas between approximately 10:30am and 12:30pm, Monday to Friday. See above for suburb-specific delivery days.
Yes – or someone does. Due to food safety regulations, meals must be handed directly to a person at the delivery address. They cannot be left unattended, even in a cooler bag or esky.
We’re also more than just a meal – our volunteer drivers offer a friendly check-in and an added layer of peace of mind with each delivery.
Instead of a set-up fee, we ask new/prospective clients to complete a registration form and submit a recurring 4-week meal plan that includes at least 12 main meals. If you’d like to trial the service, simply nominate an end date that allows for the delivery of the 12 meal minimum. If you decide to continue after the trial, just let us know and we’ll remove the end date for your plan to continue without interruption.
Having a minimum of 12 mains in the first four weeks gives, not only helps cover our administrative time, but also gives clients the opportunity to:
To help us streamline operations and better support all clients, a payment method must be held on file for every account, including those on a trial (see below for details).
As part of the registration process, all clients are asked to complete a direct debit authority. For your peace of mind, any payment details you enter online via our secure payment provider, Pinch Payments, are safely stored.
Payments are processed early each month for the meals delivered during the previous month. If no meals are delivered, no payment is taken.
If you’re eligible for the Commonwealth Home Support Program subsidies or we have an approved agreement with your Home Care Package Manager, you’ll be charged the applicable subsidised rate.
Please note: We no longer accept pre-paid or invoiced accounts. A direct debit authority is required for all transactions. As a not-for-profit with limited resources, this approach allows us to focus more on client support and invest time in much-needed improvements. We appreciate your understanding and continued support.
We’re currently making backend improvements to support online ordering.
We appreciate your patience in the meantime.
Here are the steps to getting started:
1. Request an information pack.
2. Let us know if you’re eligible for subsidies. If you already have a My Aged Care referral code, feel free to include it with your enquiry.
3. The information pack includes the menu, pricing, and registration forms.
Simply complete and return both of the included forms to proceed. Once we receive them, we’ll contact you with the earliest available start date. Please allow up to 10 days for services to commence – although we may be able to start sooner.
When completing your meal plan, we recommend selecting only the days you’re usually at home. If you have an appointment, holiday or other engagement coming up, please notify your local coordinator with at least 24 business hours’ notice – by phone or email. If you can’t get through, please leave a message. Missed deliveries that haven’t been cancelled will be charged discarded in line with health regulations.
If you’re unexpectedly admitted to hospital, please ask a friend, family member, or hospital staff to contact us on your behalf.
We’re a small team, often wearing many hats while working alongside volunteers to keep things running smoothly. If you call and don’t reach us straight away, please leave a voicemail – we do return calls. You’re also welcome to email or message us.
Our office is usually staffed between 9am and 3pm, Monday to Friday.
We’re happy to help. Contact us if you’d like to arrange a time to speak with a staff member or volunteer – we’ll do our best to find a time that works.
We usually offer Spring/Summer and Autumn/Winter menus. However, there will be no new Autumn/Winter menu this year while we focus on improving our systems. We appreciate your patience.
Yes. Our menus follow the National Meal Guidelines for Older Australians, developed in partnership with the Smart Food Centre at the University of Wollongong, and are designed to support a balanced diet.
We currently offer options that are:
We recognise the diverse dietary needs of our community and welcome feedback to help us continually improve our menu. With sufficient demand, we can consider introducing new items.
However, due to the constraints of our not-for-profit model, we are unable to modify individual meals to meet the broad range of dietary needs that larger commercial providers may offer. That said, we do provide the following options:
If you have specific medical dietary requirements (e.g. soft, low fat, diabetic, low FODMAP), we recommend consulting your GP or dietitian before placing an order to confirm meal suitability. Your dietitian or health professional may be able to guide you to a caterer that can best accommodate your needs.
We no longer offer hot meal deliveries. This decision was made due to a few quality concerns – such as meals sweating when held at temperature and occasional issues with packaging seals. Many clients also prefer the flexibility of heating meals at a time that suits them, especially for dinner rather than lunch.
Meals are delivered chilled or frozen and are designed to be easily reheated in a microwave or conventional oven. Heating instructions are included on the label.
If you’re unable to safely heat your own meals, we recommend organising support through My Aged Care (1800 200 422), with help from a family member or carer if needed.
If you don’t have someone to assist you, a Care Finder from Your Side Australia Ltd (02 8405 4484) can help connect you with the support you need. This is a free service.
Our dedicated volunteers do more than deliver meals—they bring a friendly face and a regular check-in, helping clients feel connected and supported.
While they cannot assist with heating meals, running errands, or helping around the home (due to food safety, delivery schedules, and insurance limitations), you’ll sometimes find they go the extra mile with small, thoughtful gestures—like bringing in the mail on their way to the door.
If you need more hands-on support at home, My Aged Care may be able to connect you with services that can help. Call them on 1800 200 422 to learn more.
The meal trays used for our standard meals are recyclable; however, the peel-away lids are not and should be disposed of in general waste. We encourage clients to rinse their empty trays before placing them in the paper or general recycling bin.
The plastic bags we use to deliver your meals can be returned to us for soft plastic recycling, but only if they are clean. Please note that due to collection limits with our recycling partner, we are unable to accept additional soft plastics from your home.
We welcome all feedback, including complaints, as it helps us improve the service we provide. If you have concerns about your service delivery, please let us know—we will do our best to resolve the issue promptly and respectfully.
If you’re not satisfied with our response, you can submit a written complaint to:
The Manager or Board of Directors
The Village Chef
PO Box 173
Turramurra NSW 2074
If the matter remains unresolved, you may also contact:
