Use this form to enquire about our services.

A member of our team will respond to your query as soon as possible. For security reasons, please do not include your home address or account details in this form.

    Ku-ring-gai

    Call:
    1300 361 287 Option 2

    Address:
    7 Gilroy Lane
    Turramurra NSW 2074
    Postal: PO Box 173
    Turramurra NSW 2074

    Business Hours: Mon – Fri: 8:00am – 3:30pm

    Hornsby

    Call:
    1300 361 287 Option 3

    Address:
    25/12 Cecil Road
    Hornsby NSW 2077

    Business Hours: Mon – Fri: 8:00am – 3:30pm

    Northern Beaches

    Call:
    1300 361 287 Option 4

    Address:
    Unit i / 77-79 Bassett Street
    Mona Vale NSW 2103

    Business Hours: Mon – Fri: 8:00am – 3:30pm

    Feedback

    The Village Chef by Meals on Wheels is passionate about providing services that nourish, care and strengthen communities. We always strive for higher quality and your feedback is important to us.

    If you have a complaint or feedback on any aspect of your service delivery, we encourage you to raise your concern with us directly. Please complete our Contact us form or call us on 1300 361 287 and we will do our best to resolve the issue.

    However, if you are not satisfied with our response, you can submit your complaint in writing to:

    • The Manager or Board of Directors, Ku-ring-gai & Hornsby Meals on Wheels Service, PO Box 173, Turramurra NSW 2074
    • New South Wales Meals on Wheels Association, Ground Floor, 15 Bourke Road, Mascot, NSW 1300 679 669

    You may also contact the following services to request support in lodging a complaint:

    • The National Aged Care Advocacy Line, phone 1800 700 600 (free call)
    • Older Persons Advocacy Network website opan.com.au
    • The Aged Care Quality and Safety Commission, phone 1800 951 822 or agedcarequality.gov.au