FAQs

Find answers to commonly asked questions about how The Village Chef can help support you

To register for subsidised meals from The Village Chef, contact My Aged Care. You can complete this process yourself or request an advocate to do it on your behalf.

If you would like us to help you manage the process contact us.

The Village Chef is primarily a service for aged people who require assistance preparing their own meals. We also serve NDIS participants and private clients.

  • Older people. To order meals at a subsidised rate, you must first register with My Aged Care who will then undertake an assessment to determine eligibility. To find out more about registration and eligibility click here.
  • People with disability. If you are an NDIS participant and you use a plan manager or are self-managed, and you have Core funding for meal deliveries, we can provide meals for you out of your package. Call us directly on 1300 361 287 to discuss.
  • Private clients. Anyone can order our meals on a full-cost basis. Please contact us on directly 1300 361 287 for more details.

Yes. We are always here to help. Simply call us on Yes. We are always here to help. We understand that the process of applying for new services can sometimes be complex and we are here to support you through the process. Simply call us on 02 9144 2044 to discuss.

For CHSP clients, meal costs vary from as little as $3.50 for a soup to $8.00 for main meals. A different pricing structure applies for clients on different funding schemes (HCP, NDIS). Clients on these schemes pay a portion out of their own personal funds whilst the Meal Preparation and Delivery component is charged to their package. Call us to discuss.

The preferred payment method is Direct Debit. Alternatively, payment can be made by:

  • Cash (at the office)
  • Cheque
  • Credit card
  • EFT

Meal orders can be taken by email, over the phone and in person at least three days prior to delivery. Online ordering will be available in coming months.

Meals are delivered by a friendly volunteer Monday to Friday between 10:30am – 1.00pm. You must be at home to accept the delivery.

No. Due to stringent health and safety regulations, we are unable to deliver meals that are left unattended (i.e. in a box or esky).

Please notify our office by 12:00pm the previous day if you wish to cancel your delivery.
Failure to notify us of a cancellation will result in the meal(s) being charged to your account.
If you have been taken to hospital, please arrange for someone to notify us – the hospital staff will do this if you ask them.

We prepare the food the same way you would at home, using fresh ingredients to ensure maximum flavour. Meals are nutritionally balanced, tasty and cater for specific dietary needs, cultural preferences and personal tastes. Options include main meals, salads, soups, sandwiches, desserts and other accompaniments.

Our Meals of the Day are prepared fresh in our Turramurra kitchen and delivered to clients chilled. We can also heat up meals if required. Alternatively, there is also a large offering of options that can be delivered frozen.

A Summer and Winter menu ensures variety and are apt for the season.

The Village Chef by Meals on Wheels are leaders in producing wholesome and nutritious meals. Meals meet the National Meal Guidelines for Older Australian, (developed by Meals on Wheels in partnership with the Smart Food Centre at the University of Wollongong).

Everyone’s nutritional needs are different and if you have experienced nutritional deficiencies you should continue to monitor this with your doctor.

To read more about the National Meal Guidelines for Older Australians click here.

Although delivery of prepared meals is the basis of the service, The village Chef by Meals on Wheels is so much more. It is also about ensuring people, who may not be able to get out and about, enjoy regular social interaction and the comfort of knowing someone will drop by regularly to say hello and see how they are going.

Unfortunately, due to insurance regulations, Meals on Wheels volunteers are unable to run errands for you.
If you need assistance that Meals on Wheels cannot provide, contact My Aged Care on 1800 200 422 and speak to an advisor. There may be other services that can assist you.

  • To be at home and to answer the door when the Volunteer delivers your meal.
  • To inform us when you do not require the service. If the office is not notified when you are away then meals ordered and delivered on your behalf will be charged to your account.
  • To pay for the meals delivered to you within seven days of receiving your account.
  • To be aware that meal deliveries are made by volunteers who give their time freely. Please treat volunteers with respect.
  • To ensure safe and easy access to your residence, e.g. visible house numbers, ensure that any dogs are locked away during meal delivery times, and that paths to your door are clear and safe.

We welcome all feedback as we strive to continuously improve. If you have a complaint or feedback on any aspect of your service delivery, please notify us and we will do our best to resolve the issue.

However, if you are not satisfied with our response you can submit your complaint in writing to:

The Manager or Board of Directors, The Village Chef, PO Box 173 Turramurra NSW 2074

If you are still not satisfied with the response, you may also contact:

  • New South Wales Meals on Wheels Association 4/80 Cooper St, Surry Hills NSW 2010 Ph: 8219 4200 or 9281 5733
  • The National Aged Care Advocacy Line 1800 700 600 (free call)
  • Older Persons Advocacy Network website opan.com.au
  • The Aged Care Quality and Safety Commission 1800 951 822 or click here

FAQs

Find answers to commonly asked questions about how The Village Chef can help support you

To register for subsidised meals from The Village Chef, contact My Aged Care. You can complete this process yourself or request an advocate to do it on your behalf.
For more information on registration and eligibility click here.
If you would like us to help you manage the process contact us.

The Village Chef is primarily a service for aged people who require assistance preparing their own meals. We also serve NDIS participants and private clients.

  • Older people. To order meals at a subsidised rate, you must first register with My Aged Care who will then undertake an assessment to determine eligibility. To find out more about registration and eligibility click here.
  • People with disability. If you are an NDIS participant and you use a plan manager or are self-managed, and you have Core funding for meal deliveries, we can provide meals for you out of your package. Call us directly on 1300 361 287 to discuss.
  • Private clients. Anyone can order our meals on a full-cost basis. Please contact us on directly 1300 361 287 for more details.

Yes. We are always here to help. Simply call us on Yes. We are always here to help. We understand that the process of applying for new services can sometimes be complex and we are here to support you through the process. Simply call us on 02 9144 2044 to discuss.

For CHSP clients, meal costs vary from as little as $3.30 for a soup to $7.60 for main meals. A different pricing structure applies for clients on different funding schemes (HCP, NDIS). Clients on these schemes pay a portion out of their own personal funds whilst the Meal Preparation and Delivery component is charged to their package. Call us to discuss.

The preferred payment method is Direct Debit. Alternatively, payment can be made by:

  • Cash (at the office)
  • Cheque
  • Credit card
  • EFT

Meal orders can be taken by email, over the phone and in person at least three days prior to delivery. Online ordering will be available in coming months.
To download and print our order form click here.

Meals are delivered by a friendly volunteer Monday to Friday between 10:30am – 1.00pm. You must be at home to accept the delivery.

No. Due to stringent health and safety regulations, we are unable to deliver meals that are left unattended (i.e. in a box or esky).

Please notify our office by 12:00pm the previous day if you wish to cancel your delivery.
Failure to notify us of a cancellation will result in the meal(s) being charged to your account.
If you have been taken to hospital, please arrange for someone to notify us – the hospital staff will do this if you ask them.

We prepare the food the same way you would at home, using fresh ingredients to ensure maximum flavour. Meals are nutritionally balanced, tasty and cater for specific dietary needs, cultural preferences and personal tastes. Options include main meals, salads, soups, sandwiches, desserts and other accompaniments.

Our Meals of the Day are prepared fresh in our Turramurra kitchen and delivered to clients chilled. We can also heat up meals if required. Alternatively, there is also a large offering of options that can be delivered frozen.

A Summer and Winter menu ensures variety and are apt for the season.

The Village Chef by Meals on Wheels are leaders in producing wholesome and nutritious meals. Meals meet the National Meal Guidelines for Older Australian, (developed by Meals on Wheels in partnership with the Smart Food Centre at the University of Wollongong).

Everyone’s nutritional needs are different and if you have experienced nutritional deficiencies you should continue to monitor this with your doctor.

To read more about the National Meal Guidelines for Older Australians click here.

Although delivery of prepared meals is the basis of the service, The village Chef by Meals on Wheels is so much more. It is also about ensuring people, who may not be able to get out and about, enjoy regular social interaction and the comfort of knowing someone will drop by regularly to say hello and see how they are going.

Unfortunately, due to insurance regulations, Meals on Wheels volunteers are unable to run errands for you.
If you need assistance that Meals on Wheels cannot provide, contact My Aged Care on 1800 200 422 and speak to an advisor. There may be other services that can assist you.

  • To be at home and to answer the door when the Volunteer delivers your meal.
  • To inform us when you do not require the service. If the office is not notified when you are away then meals ordered and delivered on your behalf will be charged to your account.
  • To pay for the meals delivered to you within seven days of receiving your account.
  • To be aware that meal deliveries are made by volunteers who give their time freely. Please treat volunteers with respect.
  • To ensure safe and easy access to your residence, e.g. visible house numbers, ensure that any dogs are locked away during meal delivery times, and that paths to your door are clear and safe.

We welcome all feedback as we strive to continuously improve. If you have a complaint or feedback on any aspect of your service delivery, please notify us and we will do our best to resolve the issue.

However, if you are not satisfied with our response you can submit your complaint in writing to:

The Manager or Board of Directors, The Village Chef, PO Box 173 Turramurra NSW 2074

If you are still not satisfied with the response, you may also contact:

  • New South Wales Meals on Wheels Association 4/80 Cooper St, Surry Hills NSW 2010 Ph: 8219 4200 or 9281 5733
  • The National Aged Care Advocacy Line 1800 700 600 (free call)
  • Older Persons Advocacy Network website opan.com.au
  • The Aged Care Quality and Safety Commission 1800 951 822 or click here