FAQs

Find answers to commonly asked questions about how The Village Chef can help support you

The Village Chef serves the ageing population, participants of the NDIS, and private clients who reside within our service area and require assistance with meals.

Aged Care supports
To access subsidised meals, you must first register with My Aged Care and undergo an assessment to determine eligibility. You can read more about it here.

Disability support
NDIS participants who are self- or plan-managed with Core Supports approval for meals can receive deliveries from us as part of their package.

Accessing services as a private client
If you are ineligible for a government subsidy, you can arrange meal delivery at private pricing. A detailed price list is included in our information pack.

Please contact us if you need an information pack or more information.

We service the Ku-ring-gai LGA, most of the Hornsby Shire, and, for the Northern Beaches, we service the Forest District, Allambie Heights, and suburbs north of Dee Why.

If you are outside our service area, you can find your local Meals on Wheels service here.

For CHSP-referred clients, meal prices range from $3.70 for a soup to $8.40 for a main meal.

Different pricing structures apply to other funding schemes, such as HCP and NDIS.

There are no delivery fees, contract periods, or minimum order quantities.

For a full price list, please contact us to request an information pack. The information pack also includes our menu, delivery times and forms that you will need to fill in and submit to register and place your first order.

We deliver to most suburbs within our service area Monday to Friday between approximately 11am to 1pm.

The exceptions:

  • Deliveries to Thornleigh, Westleigh, Beecroft, Carlingford, Cheltenham, and Epping occur on Monday, Wednesday, and Friday.
  • Deliveries to Arcadia, Dural, and Galston occur on Tuesdays.
  • We are closed on Public Holidays.

Please contact us to request an information pack. The pack includes our current menu, prices, order form, and specific delivery times for your area.

My Aged Care (MAC) registered clients wanting access to subsidised meals under the Commonwealth Home Support Program (CHSP) should also phone MAC on 1800 200 422 and ask for a referral to ‘Meals on Wheels’. If you already have a 13-digit referral code for meal support, please include it in your enquiry.

Those managed under a Home Care Package (HCP) should contact their HCP Package Manager to arrange a subsidised billing agreement.

If you have difficulty completing or submitting registration forms, please let us know. We can arrange for one of our administrative volunteers to call and provide assistance over the phone.

As part of the registration process, we request a direct debit form to securely process monthly payments as they become due. This allows payments to be debited from your bank account or credit card.

We have no fixed contracts, delivery fees, or minimum order requirements. Payments are processed at the beginning of each month for any expenses incurred in the previous month.

To start services, please submit the order form and payment form provided with the information pack. The lead time from receiving your request to starting services is approximately 7-10 days.

You can return the forms to us via email or post. If you have difficulty completing the forms, you can contact us to schedule a phone appointment with a volunteer.

No, we cannot leave meals unattended due to strict government-imposed health and safety regulations. This policy includes leaving meals in cooler bags and Eskies.

Please notify our office by 12:00pm the previous business day if you need to cancel your delivery.

Failure to notify us will result in the ordered meals being charged to your account.

In case you are admitted to the hospital, please arrange for someone to inform us, or request the hospital staff to do so on your behalf.

We prepare the food the same way you would at home, using fresh ingredients to ensure maximum flavour. Meals are nutritionally balanced, tasty and cater for specific dietary needs, cultural preferences and personal tastes. Options include main meals, salads, soups, sandwiches, desserts and other accompaniments.

Our Meals of the Day are prepared fresh in our Turramurra kitchen and delivered to clients chilled. We can also heat up meals if required. Alternatively, there is also a large offering of options that can be delivered frozen.

A Summer and Winter menu ensures variety and are apt for the season.

The Village Chef by Meals on Wheels are leaders in producing wholesome and nutritious meals. Meals meet the National Meal Guidelines for Older Australian, (developed by Meals on Wheels in partnership with the Smart Food Centre at the University of Wollongong).

Everyone’s nutritional needs are different and if you have experienced nutritional deficiencies you should continue to monitor this with your doctor.

To read more about the National Meal Guidelines for Older Australians click here.

Although delivery of prepared meals is the basis of the service, The village Chef by Meals on Wheels is so much more. It is also about ensuring people, who may not be able to get out and about, enjoy regular social interaction and the comfort of knowing someone will drop by regularly to say hello and see how they are going.

Unfortunately, due to insurance regulations, Meals on Wheels volunteers are unable to run errands for you.
If you need assistance that Meals on Wheels cannot provide, contact My Aged Care on 1800 200 422 and speak to an advisor. There may be other services that can assist you.

  • To be at home and to answer the door when the Volunteer delivers your meal.
  • To inform us when you do not require the service. If the office is not notified when you are away then meals ordered and delivered on your behalf will be charged to your account.
  • To pay for the meals delivered to you within seven days of receiving your account.
  • To be aware that meal deliveries are made by volunteers who give their time freely. Please treat volunteers with respect.
  • To ensure safe and easy access to your residence, e.g. visible house numbers, ensure that any dogs are locked away during meal delivery times, and that paths to your door are clear and safe.

We welcome all feedback as we strive to continuously improve. If you have a complaint or feedback on any aspect of your service delivery, please notify us and we will do our best to resolve the issue.

However, if you are not satisfied with our response you can submit your complaint in writing to:

The Manager or Board of Directors, The Village Chef, PO Box 173 Turramurra NSW 2074

If you are still not satisfied with the response, you may also contact:

  • New South Wales Meals on Wheels Association 4/80 Cooper St, Surry Hills NSW 2010 Ph: 8219 4200 or 9281 5733
  • The National Aged Care Advocacy Line 1800 700 600 (free call)
  • Older Persons Advocacy Network website opan.com.au
  • The Aged Care Quality and Safety Commission 1800 951 822 or click here

FAQs

Find answers to commonly asked questions about how The Village Chef can help support you

The Village Chef serves the ageing population, participants of the NDIS, and private clients who reside within our service area and require assistance with meals.

Aged Care supports
To access subsidised meals, you must first register with My Aged Care and undergo an assessment to determine eligibility. You can read more about it here.

Disability support
NDIS participants who are self- or plan-managed with Core Supports approval for meals can receive deliveries from us as part of their package.

Accessing services as a private client
If you are ineligible for a government subsidy, you can arrange meal delivery at private pricing. A detailed price list is included in our information pack.

Please contact us if you need an information pack or more information.

We service the Ku-ring-gai LGA, most of the Hornsby Shire, and, for the Northern Beaches, we service the Forest District, Allambie Heights, and suburbs north of Dee Why.

If you are outside our service area, you can find your local Meals on Wheels service here.

For CHSP-referred clients, meal prices range from $3.70 for a soup to $8.40 for a main meal.

Different pricing structures apply to other funding schemes, such as HCP and NDIS.

There are no delivery fees, contract periods, or minimum order quantities.

For a full price list, please contact us to request an information pack. The information pack also includes our menu, delivery times and forms that you will need to fill in and submit to register and place your first order.

We deliver to most suburbs within our service area Monday to Friday between approximately 11am to 1pm.

The exceptions:

  • Deliveries to Thornleigh, Westleigh, Beecroft, Carlingford, Cheltenham, and Epping occur on Monday, Wednesday, and Friday.
  • Deliveries to Arcadia, Dural, and Galston occur on Tuesdays.
  • We are closed on Public Holidays.

Please contact us to request an information pack. The pack includes our current menu, prices, order form, and specific delivery times for your area.

My Aged Care (MAC) registered clients wanting access to subsidised meals under the Commonwealth Home Support Program (CHSP) should also phone MAC on 1800 200 422 and ask for a referral to ‘Meals on Wheels’. If you already have a 13-digit referral code for meal support, please include it in your enquiry.

Those managed under a Home Care Package (HCP) should contact their HCP Package Manager to arrange a subsidised billing agreement.

If you have difficulty completing or submitting registration forms, please let us know. We can arrange for one of our administrative volunteers to call and provide assistance over the phone.

As part of the registration process, we request a direct debit form to securely process monthly payments as they become due. This allows payments to be debited from your bank account or credit card.

We have no fixed contracts, delivery fees, or minimum order requirements. Payments are processed at the beginning of each month for any expenses incurred in the previous month.

To start services, please submit the order form and payment form provided with the information pack. The lead time from receiving your request to starting services is approximately 7-10 days.

You can return the forms to us via email or post. If you have difficulty completing the forms, you can contact us to schedule a phone appointment with a volunteer.

No, we cannot leave meals unattended due to strict government-imposed health and safety regulations. This policy includes leaving meals in cooler bags and Eskies.

Please notify our office by 12:00pm the previous business day if you need to cancel your delivery.

Failure to notify us will result in the ordered meals being charged to your account.

In case you are admitted to the hospital, please arrange for someone to inform us, or request the hospital staff to do so on your behalf.

We prepare the food the same way you would at home, using fresh ingredients to ensure maximum flavour. Meals are nutritionally balanced, tasty and cater for specific dietary needs, cultural preferences and personal tastes. Options include main meals, salads, soups, sandwiches, desserts and other accompaniments.

Our Meals of the Day are prepared fresh in our Turramurra kitchen and delivered to clients chilled. We can also heat up meals if required. Alternatively, there is also a large offering of options that can be delivered frozen.

A Summer and Winter menu ensures variety and are apt for the season.

The Village Chef by Meals on Wheels are leaders in producing wholesome and nutritious meals. Meals meet the National Meal Guidelines for Older Australian, (developed by Meals on Wheels in partnership with the Smart Food Centre at the University of Wollongong).

Everyone’s nutritional needs are different and if you have experienced nutritional deficiencies you should continue to monitor this with your doctor.

To read more about the National Meal Guidelines for Older Australians click here.

Although delivery of prepared meals is the basis of the service, The Village Chef by Meals on Wheels is so much more. It is also about ensuring people, who may not be able to get out and about, enjoy regular social interaction and the comfort of knowing someone will drop by regularly to say hello and see how they are going.

Unfortunately, due to insurance regulations, Meals on Wheels volunteers are unable to run errands for you.

If you need assistance that Meals on Wheels cannot provide, contact My Aged Care on 1800 200 422 and speak to an advisor. There may be other services that can assist you.

To be at home and to answer the door when the Volunteer delivers your meal.

To inform us when you do not require the service.
If the office is not notified when you are away then meals ordered and delivered on your behalf will be charged to your account.

To ensure your payment details are kept up-to-date

To be aware that meal deliveries are made by volunteers who give their time freely. Please treat volunteers with respect.

To ensure safe and easy access to your residence, e.g. visible house numbers, ensure that any dogs are locked away during meal delivery times, and that paths to your door are clear and safe.

We welcome all feedback as we strive to continuously improve. If you have a complaint or feedback on any aspect of your service delivery, please notify us and we will do our best to resolve the issue.

However, if you are not satisfied with our response you can submit your complaint in writing to:

The Manager or Board of Directors, The Village Chef, PO Box 173 Turramurra NSW 2074

If you are still not satisfied with the response, you may also contact:

  • New South Wales Meals on Wheels Association 4/80 Cooper St, Surry Hills NSW 2010 Ph: 8219 4200 or 9281 5733
  • The National Aged Care Advocacy Line 1800 700 600 (free call)
  • Older Persons Advocacy Network website opan.com.au
  • The Aged Care Quality and Safety Commission 1800 951 822 or click here